Step 1: Confirm the address
First, view the map section on the 99BD Contact page; saving the route on your mobile before going to the office saves time
99BD Support, Office and address in one place
Dhaka-based users: 99BD Support has been simplified; the office, map, and contact paths are clearly shown, so if there are questions there is no back-and-forth, and common inquiries related to bKash, Nagad, and Rocket are answered quickly
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Contact hours and office rules
This page consolidates 99BD Contact information for six common scenarios; showing separate schedules makes the task easier
Official Support
From Monday to Saturday, 10 AM to 6 PM, responses are available; requests from within Dhaka are prioritized
Holiday arrangements
On Fridays, urgent messages can be submitted; replies arrive on the next business day, usually within 1 business day
Email records
If documents or account verification are needed, email responses may take 2 to 4 hours
Map search
If you check the map before coming to the office, you won't get lost; directions are laid out along Dhaka City's familiar routes
| Day | Time | Note |
|---|---|---|
| Saturday | 10 AM to 6 PM | General 99BD Help |
| Sunday | 10 AM to 6 PM | Account verification |
| Monday | 10 AM to 6 PM | Official reply |
| Tuesday | 10 AM to 6 PM | App related questions |
| Wednesday | 10 AM to 6 PM | bKash, Nagad, Rocket |
| Friday | Closed | Urgent messages are stored |
3 steps before visiting the Dhaka
Step 2: Choose a time
To avoid crowds, it's better to come after noon, especially on Dhaka office routes where traffic can add about 30 minutes
Step 3: Get the necessary information
Keep account number, screenshots and previous messages together so 99BD Support can quickly identify the issue
For those who want to visit the office, a small checklist is helpful:
- Keep identification notes handy
- Take app screenshots beforehand
- Prepare bKash or Nagad receipt
- Travel during off-peak times
Official contact and online help
Always-open chat
If you leave a message after 11 PM, it stays in the queue and is looked at in the first morning shift
Quick messages via mobile
Get 99BD Help from the app; sending messages is easy even with low data, so 3G connections are less troublesome
Personal data protection
No one can access information without account verification; the official team only views the necessary parts
Those outside Dhaka can also handle tasks by phone; requests from Khulna, Chittagong and Sylhet follow the same rules
Email replies and document sending
Emails sent typically receive a clear reply when you include screenshots, time, and device used
What to send
First, describe the problem in 2 lines, then include the app version and phone model
What to keep handy
Payment note, message number and previous reply; keep these so the 99BD Contact team can quickly find the match
If email processing is delayed, don't worry; the official team will review step by step, so providing all information at once yields a clearer answer
A few notes before viewing the office on the map
Seeing the pin on the map doesn't reveal everything; Dhaka's old streets may have different entryways, so match the gate number with nearby landmarks
After opening the 99BD App and logging in, you can return to the Contact section; saving the information once makes the next time faster
Small questions about 99BD Support
Having the office and map together is very useful; understand everything before coming from Dhaka
I asked about bKash and Nagad; the answer was clear and timely
Download and talk directly
99BD Support, 99BD Help, and 99BD Login — keep everything in one place with the app; to find the office, view the map, and to start quickly, download the APK.
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